The Migraine Trust, like over 1,000 other charities, use a cloud-based customer relationship management platform called Beacon CRM. We use this platform to store information about our service users, fundraisers and other supporters.
On 3 August, Beacon informed all charities it had experienced a cyber-security incident that involved unauthorised access to its systems. Beacon has engaged specialist cyber security experts and is investigating the incident.
While Beacon’s investigation is still ongoing, Beacon has advised all organisations that information stored within its systems may have been downloaded by an unauthorised third party. At present, there is no evidence that information relating to The Migraine Trust has been published, shared publicly or misused, but we wanted to inform you so that you are aware of the situation.
What information might be affected?
The information we store within Beacon may include your name, postal address, email address, telephone number, records of your interactions with The Migraine Trust, donation history, and information you have shared with us in connection with our services and activities.
Importantly, the data does not include usable payment card details or bank account information. No bank account details, sort codes, card numbers or card security details were stored in our Beacon database.
What steps has The Migraine Trust taken?
At The Migraine Trust, we immediately took steps to protect our systems from further risk. We have also reported the incident to relevant government authorities.
We are working with Beacon to understand the full impact of the incident and the risk to individuals affected.
How does this affect me and what should I do?
You do not need to take any action, but you might receive emails, calls or texts claiming to be from The Migraine Trust when they are not, so do be vigilant. Remember that we will never contact you to request financial information, like credit card details.
We understand that this may be worrying and sincerely apologise for any inconvenience caused. While there is currently no evidence that data about you has been shared or misused, we will keep you informed of updates as we receive them.
For more information, including about how to get in touch with us, please see the FAQs below.
Thank you so much for your valued support for The Migraine Trust.
Rob Music, CEO, The Migraine Trust
